Privacy Policy

Last updated: 27 February 2026

Threepwood Fayre Ltd ("we", "us", "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or otherwise interact with us.

Threepwood Fayre Ltd operates this website and online store using the Shopify platform.

 

1. Who We Are

Threepwood Fayre Ltd
Threepwood Road
Beith
KA15 2JR
United Kingdom

Email: info@threepwoodfayre.com

For the purposes of UK data protection law, we are the data controller of your personal information.

 

2. Information We Collect

We may collect and process the following personal information:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Payment information (processed securely via Shopify Payments or other payment providers)
• Order details and transaction history
• Communications you send to us
• Technical information such as IP address, browser type and device information
• Website usage data collected via cookies

We do not knowingly collect personal data from children.

 

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Arrange delivery
• Provide customer support
• Respond to enquiries
• Manage refunds or resolve issues
• Improve our website and services
• Comply with legal and regulatory obligations
• Prevent fraud and protect our business

If you opt in to marketing communications, we may send occasional updates or promotional information. You may unsubscribe at any time.

 

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract – to fulfil orders and provide our services
• Legal obligation – to comply with tax and accounting laws
• Legitimate interests – to operate and improve our business
• Consent – where you opt in to marketing communications

 

5. Sharing Your Information

We only share your personal information where necessary, including with:

• Shopify (our e-commerce platform provider)
• Payment processors
• Delivery and courier services
• Professional advisors where required
• Government or regulatory authorities where legally required

We do not sell your personal information.

Some service providers may process data outside the UK. Where this occurs, appropriate safeguards are in place.

 

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders
• Meet legal, tax and accounting requirements
• Resolve disputes
• Enforce agreements

 

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (in certain circumstances)
• Object to or restrict processing
• Withdraw consent for marketing at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at:

info@threepwoodfayre.com

 

8. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and support marketing activities.

You can manage cookie preferences through your browser settings.

 

9. Security

We take appropriate technical and organisational measures to protect your personal data. However, no online transmission is completely secure.

Payment details are processed securely via Shopify and its authorised payment providers.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will always be published on this page with the revised “Last updated” date.