Refund & Returns Policy

(Threepwood Fayre Ltd)

At Threepwood Fayre, we take great pride in the quality of our handcrafted confectionery and artisan food products. Due to the perishable nature of our goods, we are unable to accept returns or exchanges.

Non-Returnable Items

As our products are food items, we do not accept returns or exchanges where:

• A customer has ordered the incorrect item
• A customer changes their mind
• A customer does not personally enjoy the product

This policy ensures the safety and integrity of our food products.

 

If There Is an Issue

If there is a genuine issue with your order — such as damage in transit, an incorrect item received, or a quality concern — please contact us as soon as possible via our Contact page.

We review all concerns on a case-by-case basis and will always work fairly and reasonably to resolve genuine problems. Where appropriate, we may offer a replacement or refund.

 

Our Commitment

If we have made an error with your order, we will put it right.

We are committed to maintaining high standards and delivering a positive experience for our customers. Open communication helps us resolve any issues quickly and effectively.

 

Contacting Us

If you experience a problem with your order, please get in touch via the Contact page on our website, providing your order number and details of the issue.